Refund policy
Return & Refund Policy
Important: All our products are customized (custom NFC crypto cards), so standard returns or exchanges are not accepted. Returns are only allowed in cases of defective or damaged items.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong product, contact us immediately at contact@cronyl.com. We will evaluate the issue and provide a solution.
Exceptions / Non-Returnable Items
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Custom products (all NFC crypto cards) cannot be returned for standard reasons.
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Perishable goods, personal care items, hazardous materials, flammable liquids, and gases cannot be returned.
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Sale items and gift cards are non-returnable.
How to Request a Return
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Contact us at contact@cronyl.com within 3 days of receiving your order if your item is defective or damaged.
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If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.
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Do not send items back without requesting a return first, as they will not be accepted.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, only in case of defective items. Items must be in the same condition received, with tags and original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at contact@cronyl.com
